Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We source our products from trusted international suppliers. Estimated delivery times are:
- United Kingdom: 7–20 business days
- Europe: 10–25 business days
- Rest of World: 15–30 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods.
Shipping Costs Shipping costs are calculated at checkout based on your location and the items in your order. We may offer free shipping promotions from time to time.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number (where available). You can use this to track your order via the carrier's website.
Customs & Import Duties International orders may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.
Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at [your contact email] and we will investigate with the supplier. We are not responsible for delays caused by customs or the carrier, but we will do our best to resolve any issues.
Contact Us If you have any questions about your order or our shipping policy, please contact us at somniagroup710@gmail.com